Frequently Asked Questions
We've answered some of the most common questions about our vegan gift hampers, including delivery, packaging, dietary information, custom orders and corporate gifting. Whether you're sending a thoughtful gift to a loved one or organising gifts for clients or your team, we're here to make the process simple and stress-free.
Orders & Delivery
How long will it take to receive my hamper?
We dispatch orders within 1–2 business days.
Estimated delivery times with Australia via standard shipping below (express options are generally 1-3 days):
- VIC 3 - 7 business days
- ACT 3- 7 business days
- NSW 3 - 7 business days
- QLD 3 - 10 business days
- SA 4 - 7 business days
- TAS 6 - 11 business days
- WA 8 - 11 business days
- NT 5 - 7 business days
You'll receive tracking details via email as soon as your order has been dispatched.
Do you offer express shipping?
Yes. Express shipping is available on most orders and can be selected during checkout.
Can I choose a delivery date?
While we can't guarantee a specific delivery date. Please email us and we'll do our best to accommodate your request.
Do you deliver Australia-wide?
Yes! We deliver to most locations across Australia.
Unfortunately, we do not currently ship internationally.
What happens if no one is home?
Most hampers will be left in a safe place if deemed safe by the courier.
If it's not safe to leave, the courier may leave a collection card or arrange redelivery.
Can I track my order?
Once your hamper has been dispatched you'll receive an email with your tracking number.
Our Hampers
What makes Herbivore Hampers different?
Every Herbivore Hamper is thoughtfully curated with premium vegan products sourced from Australian and international brands.
We carefully select products that taste amazing while supporting a compassionate lifestyle, making our hampers perfect for vegans and non-vegans alike.
Are all your hampers vegan?
Yes.
Every product included in our hampers is 100% vegan and cruelty-free.
Are your hampers gluten free?
All food products included in our hampers are gluten-free by ingredient and suitable for those following a gluten-free diet.
The only exception is Heaps Normal Another Lager, which is classified as low gluten rather than gluten-free.
Products labelled as gluten-free are generally considered suitable for people with coeliac disease.
If you have any concerns, please contact us before ordering.
Are your hampers suitable for people with allergies?
While we carefully select products, many are produced in facilities that also handle allergens including nuts, dairy, soy and gluten.
Please read individual product labels if purchasing for someone with allergies.
Do your hampers contain alcohol?
Some hampers include alcoholic beverages, while many are completely alcohol-free.
Each product page clearly lists what's included.
Gift Giving
Can I include a personalised message?
Yes!
Simply add your message during checkout and we'll include a complimentary gift card with your hamper.
Will the recipient see the price?
No.
We never include invoices or pricing inside our gift hampers.
Can I send a hamper directly to the recipient?
Absolutely.
Simply enter the recipient's delivery address during checkout.
Is your packaging environmentally friendly?
Yes.
We use recyclable packaging wherever possible and choose products from brands that share our values around sustainability and ethical production.
Customisation
Can I customise a hamper?
At this stage we offer carefully curated hampers designed to suit a range of occasions.
If you're looking for something specific, please get in touch - we'll always do our best to help.
Can I add extra products?
Yes.
You can add individual products to your order before checkout where available.
If you're looking for something specific, please get in touch - we'll always do our best to help.
Do you offer corporate gifting?
Yes.
We provide corporate gifting solutions for:
- Employee appreciation
- Client gifts
- Settlement gifts
- Christmas gifting
- Events
- Conferences
Whether you need 10 hampers or 500+, we'd love to help create the perfect gifting experience.
Payments
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Available payment methods may vary depending on your device.
Returns & Damages
What if my hamper arrives damaged?
If your hamper arrives damaged, please contact us within 48 hours of delivery with photos of the package and products.
We'll work with you to resolve the issue as quickly as possible.
Can I return a hamper?
Due to the perishable nature of many food products, we cannot accept returns for change of mind.
If there's an issue with your order, please contact us and we'll be happy to help.
About Herbivore Hampers
Where are you based?
We're a proudly Australian, family-owned business based in Melbourne.
Every hamper is packed with care before being sent to recipients across Australia.
Why did you start Herbivore Hampers?
Herbivore Hampers was created because we believed gifting should be easy, thoughtful and inclusive.
After struggling to find premium vegan gift hampers that felt truly special, we set out to create beautifully curated gifts filled with delicious, high-quality products that anyone would love to receive.
Whether you're shopping for a birthday, thank you, housewarming or corporate gift, our goal is to make giving thoughtful gifts simple.
Still have a question?
We're always happy to help.
If you can't find the answer you're looking for, simply get in touch via our contact page or email us and we'll get back to you as soon as possible.